Privacy Policy

Privacy Policy

Last Updated: September 2024

Introduction
This Privacy Policy outlines how www.trainfinity.co.uk collects, uses, and protects the personal information of users who access our e-learning platform. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (GDPR).

Information We Collect
When you use our website or e-learning platform, we may collect the following types of personal information:
Personal Information: This includes your name, email address, contact details, and any other information you voluntarily provide.  
Usage Data: We may collect information about how you use our website and e-learning platform, such as your IP address, browser type, and pages visited.
Course Enrolment Information: If you enrol in our courses, we will collect information about your enrolment, such as your course selections and progress.

How We Use Your Information
We may use your personal information for the following purposes:

To provide and improve our services: We use your information to deliver our e-learning courses, personalise your experience, and improve our platform.  
To communicate with you: We may use your contact information to send you important updates, notifications, and marketing communications.
To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

Data Sharing
We may share your personal information with third-party service providers who help us deliver our e-learning platform, such as:

Clients: There are instances where we may share your data with our clients for operational necessities.
Payment processors: We may share your payment information with third-party payment processors to process your payments for our courses.
Course providers: If you enrol in courses provided by third-party organisations, we may share your information with them to facilitate your enrolment and access to the course materials.
Data analytics providers: We may share anonymised data with third-party analytics providers to help us understand how users interact with our website and e-learning platform.

Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

Your Rights
You have certain rights regarding your personal information, including:  

Access: You have the right to access your personal information and obtain a copy of it.
Rectification: You have the right to request the rectification of inaccurate or incomplete personal information.
Erasure: You have the right to request the erasure of your personal information under certain circumstances.
Restriction of processing: You have the right to request the restriction of processing of your personal information under certain circumstances.  
Object to processing: You have the right to object to the processing of your personal information for certain purposes.
Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.  

Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your use of our website and e-learning platform. You can manage your cookie preferences through your browser settings.  

Children’s Privacy
Our website and e-learning platform are not intended for children. We do not knowingly collect or maintain personal information from children.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide you with additional notice.  

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

info@trainfinity.co.uk
020 7993 4405
www.trainfinity.co.uk

Additional Notes for UK Residents
In addition to the above, please note the following:

Data Protection Officer (DPO): We have appointed a DPO who can be contacted at:

Trainfinity Ltd
167-169 Great Portland Street, 5th Floor, London W1W 5PF
Email: info@trainfinity.co.uk
Telephone: 020 7993 4405

By using our website and e-learning platform, you consent to the collection and use of your personal information as described in this Privacy Policy.